Virgin Australia’s research has indicated that more than 10% of guests experience high levels of nervousness when flying, so the airline has introduced a ‘LOVE’ program to help nervous flyers prepare for their upcoming flights.
The airline points out, however, that the program is designed for guests who are already flying and would benefit from some support throughout their travels, not for those unable to travel due to fear of flying.
The new program provides information and tools for these guests in the lead-up to travel, reassuring and heartfelt interactions on the day of travel, and aims to reduce unnecessary stress on the day of travel.
What’s it all about? How does it work if you opt-in?
- A week prior to departure, Virgin Australia will provide you with some useful and encouraging information to help alleviate common concerns.
- You will also receive an SMS message from Virgin Australia on your day of travel for additional reassurance.
- Cabin crew will know to keep an eye out for nervous flyers and may touch base with them before or during the flight. You can also access ‘Smiling Mind’ meditations on the Virgin Australia Entertainment App along with some behind the scenes videos.
- Virgin Australia will endeavour to ensure the guest’s journey is as stress-free as possible.
The program is now available on all Virgin Australia operated flights.
So, how do you take advantage of it?
If we’re not already aware of your nervousness about flying, please advise your Travel Authority travel manager or consultant, so we can have the ‘LOVE’ code added to your booking.
Alternatively, you can identify yourself as a nervous flyer through the ‘Manage Your Booking’ links or via the Virgin Australia Guest Contact Centre.
For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.
We’d love to hear from you.